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OpenJaw China: Airlines count on 3 pillars for a differentiated offering
12/01/2017
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9:34:37 AM
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Personalisation, underlying trends that are making organisations agile and innovative, and new sector-specific businesses processes and systems can enable airlines to come up with a differentiated offering.
Amadeus Ventures invests in AVUXI to rank neighbourhood
11/13/2017
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11:27:59 AM
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Amadeus Ventures has recently invested in London-based AVUXI, a move to use the latter’s TopPlace technology to help travellers understand the most popular places in the city they are about to visit.
Identifying a traveller – how can digital transformation pave way for it?
10/17/2017
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8:23:12 AM
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Digital transformation isn't a trend, rather it’s a journey and airlines’ answer to the Fourth Industrial Revolution, said Jonathan Tong at Amadeus.
Delta adds video chat to improve digital customer service
08/24/2017
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12:10:20 PM
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Delta Air Lines is escalating the race for airline digital customer service by introducing a video chat test program, claiming the move is the first video chat customer service offered by an airline.
Blockchain: beyond the hype
08/18/2017
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3:32:24 PM
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In the past two years, “blockchain” has become a magic word, able to open doors and investor wallets, panic industry juggernauts, and guarantee headlines.
Tencent backs Germany startup Lilium's $90 million B round
09/06/2017
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10:48:09 AM
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German company Lilium Aviation announced that it has raised $90 million in a new round of financing. The investment was led by the Chinese internet giant Tencent.
How millennials are being creative with their travel
06/11/2017
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11:17:49 PM
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Bleisure (business+leisure) travel is prevalent among millennials and companies need to consider how to meet their employees' needs for such kind of travel.
Does Chinese social media matter outside China?
05/17/2017
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5:14:08 PM
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Transforming a long-standing global airline into a customer-centric digital organization begins with listening. And even outside China, the Chinese social media is part of the first step.
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