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Engaging guests post a booking is done - how to excel in this arena?
09/10/2018
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10:17:17 AM
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Hotels lack ways to communicate their offerings – what services, amenities they have, what promotions they are running etc. and how to best share the same depending upon what the guest is likely to be looking for.
TripAdvisor heralds landmark moment as fake reviews business is busted
09/14/2018
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7:18:49 PM
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TripAdvisor penalized properties which had paid for fake reviews through ranking demotion and, in some cases, flagging repeat offenders with a red badge that warns users that the company has attempted to manipulate reviews.
6 Ways to Engage with Your Guests Before They Arrive
09/29/2018
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8:21:18 AM
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During the booking confirmation phase, the first thing hotels should do is to ask guests for their preferred methods of communication. And second to highlight brand promise and continue the work of setting expectations for the guest’s stay.
Cutting down on payment-related fraud via machine learning and AI
08/15/2018
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7:52:49 AM
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Travel merchants need to do away with outdated antifraud technologies that cause high false positive rate. That’s why companies are being recommended to go for real-time machine learning.
Airbnb looks to settle old fights, faces new threats
08/14/2018
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7:40:48 AM
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Airbnb will have more chances to influence policy in the next few months, as Los Angeles and Miami Beach consider new regulations.
Upsell conversion, mobile communication top list of opportunities for hoteliers
09/07/2018
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12:01:11 PM
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Most hotels lack mobile technology, 41% of hotels do not offer guests a choice of check-in method, such as via kiosks or a smartphone.
Another move by the OTAs that is harmful to hotel profitability
08/25/2018
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2:49:31 PM
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Both OTA initiatives use package or wholesale rates in clear violation of package and wholesale rates contract terms.
Seatfrog picks up £4.5m Series A as rail pax engage with upgrade auctions
07/12/2018
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4:00:45 PM
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In the ten months since going live, Seatfrog has seen a 130% month-on-month increase in revenues. The technology can work with both trains and airlines.
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