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Search results for “consumer rights”
Does Chinese social media matter outside China?
05/17/2017
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5:14:08 PM
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Transforming a long-standing global airline into a customer-centric digital organization begins with listening. And even outside China, the Chinese social media is part of the first step.
Consumer report shows serious problems in China's domestic tourism market
10/30/2015
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10:19:37 PM
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A recent report by China Consumers' Association, shows serious problems in China's domestic tourism market that may harm tourists' legitimate rights and interests.
Cruises boom as millions of Chinese take to the seas
05/17/2017
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8:57:50 PM
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Cruise operator firms like Royal Caribbean and Carnival Corp have sent an armada of luxury vessels to China to tap the world’s fastest-growing market, but they face turbulent waters.
Royal Caribbean moves into activities sector, launches GoBe brand
03/23/2017
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6:10:34 PM
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Interesting move by Royal Caribbean as it looks to compete head-on with the likes of Viator with the launch of a standalone brand – GoBe – for activities.
Key to being customer-centric: Count on cloud + data + API
03/07/2017
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8:57:27 AM
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A guest or a consumer doesn’t differentiate between “experiences” coming from a retail brand or a hotel property. So hotel companies need to focus on customer-centricity in the complex world of accommodation shopping.
Data on its own isn’t enough, make it part of an organization’s culture
02/09/2017
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3:29:24 PM
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Data alone cannot provoke change - rather accessibility, acting on it, customer support, training, incentivizing employees and ending up with the development of a customer-centric culture is key, says RJ Friedlander, CEO of ReviewPro.
How an Instagram campaign created 16,000 images for a travel brand
01/09/2017
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3:46:48 PM
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HelloWorld, an online travel agency that is part of the Stella Travel Services group in Australia, was apparently able to boast such a metric but decided it needed to capture the imagination of those playing in the world of Instagram.
The Price of Airline Loyalty
10/28/2016
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9:44:16 AM
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The final panel at the Airline Distribution Conference discusses the price of loyalty programs and what benefits it can bring to both airlines and consumers.
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