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Search results for “SHTM”
Accelerating digital transformation post-pandemic
05/24/2021
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8:48:33 PM
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Amid all uncertainties, digital will remain a core competency.
Chinese hotels in desperate need of strategies to compete with Western hotel chains
06/28/2020
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3:45:15 PM
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It is vital for domestic Chinese hotels to detect and eliminate gaps in hardware and/or service quality.
Is hotel loyalty worth it?
07/04/2019
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3:35:02 PM
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Loyal customers are more likely to perceive the company’s products and services with good value and are less sensitive to the company’s price premium.
PolyU study finds state-owned hotel groups in China underperform
06/01/2019
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12:25:30 PM
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Although state-owned firms have become more profitable, they still underperform non-state-owned firms by about 10%.
Be part of the first-ever Education & Job Day at ITB CHINA 2018!
03/22/2018
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3:12:02 PM
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Anyone can register until 10 April 2018 – partnership with Fudan University & Hong Kong Polytechnic University – ITB CHINA brings jobseekers and personnel managers from tourism companies together.
Chinese visitor profiles and behaviour after visa liberalization
07/28/2017
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2:21:09 PM
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The relaxation of visa regulations for mainland Chinese tourists has changed the tourists’ profiles and altered what they do in the destination.
Understanding online complaints crucial for hotels in China
12/23/2015
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9:31:55 PM
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Hotels need to use customer complaints to better understand what the public is looking for, and how to formulate effective complaint handling strategies.
Chinese luxury hotels equalling foreign rivals
10/27/2015
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5:29:55 PM
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Domestic travellers in China are equally satisfied with foreign and domestic luxury hotel brands, according to a study by Cathy Hsu of the SHTM in Hong Kong.
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