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Search results for “Onboard”
The true cost of distressed passengers, walked guests, and poor customer service
04/22/2016
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7:42:16 PM
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Today, the voices of angry customers have become amplified by social media, and the voice of an unsatisfied customer is louder than ever. The cost of these negative customer experiences is paramount. Big brands lose hundreds of millions of dollars due to customer churn and, importantly, negative mentions of poor customer service in social media that can harm a brand’s reputation.
Alaska Air, Virgin America fly familiar skies
04/05/2016
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1:14:44 PM
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Passengers used to opulent interiors of Virgin America planes with their recessed mood lighting and white leather seats up front might feel a bit let down to wind up on a less lavish Alaska Airlines plane
Travelsky nabs OpenJaw in GuestLogix asset sale, say sources
04/05/2016
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1:02:23 PM
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GuestLogix was recently declared insolvent and has defaulted on its obligations. It decided to sell OpenJaw which was acquired for $41 million in late 2014.This week it is expected to be announced that Dublin-based OpenJaw Technologies has been acquired by China’s state-owned Travelsky Technology.
These new wraparound headsets help fliers forget they’re on a plane
03/07/2016
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7:19:41 PM
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Recently,a French startup Skylights launched a lightweight headset that offers an immersive, 2D/3D cinema experience on a wide-angle, high-definition screen that no one but the wearer can see.
Cruise line to expand homeports in China
02/26/2016
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11:26:33 PM
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Princess Cruises is to expand its presence in China by launching a new homeport in Xiamen, Fujian province this year and the cruise ship Majestic Princess will be specially tailored to the China market in 2017 at its homeport in Shanghai.
TripAdvisor reaps benefits of Booking.com deal
01/13/2016
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5:47:45 PM
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After TripAdvisor launched instant booking platform which could improve hotels' conversion rate, large OTAs including Booking.com have announced their participation, with a significant jump in the number of leading properties now being available for travellers.
An anytime, any place, anywhere approach for airline retailing in 2016
01/12/2016
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11:02:58 PM
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The GuestLogix report predicts that in 2016 there will be more Wifi connectivity, smarter selling, better passenger self-service, further ways of mobile payments in the air.
China's passenger airliner C919 rolls off production line
11/03/2015
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7:29:54 PM
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The C919 plane was developed by COMAC and is expected to compete with the updated Airbus 320 and Boeing's new-generation 737.
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