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Search results for “Omni”
Capitalizing on IT and data – China Eastern streamlines the blend
05/06/2016
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10:42:14 PM
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China Eastern, one of the three largest airlines in China, has laid a strong IT foundation, setting up a robust data infrastructure that is paving way for customer-centric decision-making.
Counting on prowess of social content to fill seats
05/09/2016
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10:32:31 PM
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Cathay Pacific has been running a campaign, relying on stories/ content to entice people in the US to take the leap and travel to China.
5 areas that can enhance the UX strategy
05/11/2016
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11:05:23 AM
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In order to enhance user experience strategy, airlines can target low hanging fruit with collaboration, optimize the booking flow, optimize designing for different platforms, manage offer and track cross-device.
Airline industry chiefs on Uber, Google and distribution generally
03/21/2016
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4:55:56 PM
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Recently, IATA chief Tony Tyler and Travelport chief Gordon Wilson attended CAPA event and discussed what the industry would look like in four to five years. They believed that the “Uber-type effect” could be learned by the industry when selling its services, in the next few years 80% of all engagement between airlines and customers would be on mobile and the back-end Passenger Service Systems needs to be changed.
Alitrip set to leverage Alibaba’s prowess in the world of e-commerce
02/22/2016
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4:08:55 PM
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Be it for Alibaba’s massive traffic or data analysis expertise, Alitrip is looking beyond the model of a traditional OTA to have a bigger say in the overall consumer travel experience.
Is travel retailing finally about to take off?
01/14/2016
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4:36:45 PM
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Six predictions on travel retailing in 2016: NDC will remove barriers between suppliers' sites and OTAs, on-point personalisation, omni-channel and customer context, mobile gives control, airline investment & loyalty program repositioning.
Offering a digital experience that is globally consistent, locally unique
12/22/2015
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10:23:06 AM
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How can big OTAs, hotel companies and airlines from China deliver a top-notch digital experience across multiple channels, devices, websites and languages? Count on an adept web experience management offering.
Baidu, Qunar, eLong, Priceline…Ctrip’s arsenal as strong as ever
11/20/2015
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6:25:12 PM
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How is Ctrip going to build on a spate of strategic alliances signed this year? This question expectedly hogged the limelight as Ctrip shared its Q3 results
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