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Search results for “Customer Intelligence”
It’s not just about big data, leverage small data, too
01/05/2017
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9:17:34 AM
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Small data results from internal resources like PMS, channel manager, website etc. Hotels need to consider the quality and utility of small data, before looking deep into big data, intelligence and analytics.
Travel brands on alert as Google increases machine learning on search results
01/20/2017
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5:05:33 PM
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Google is looking to understand the “real intention” behind words used by consumers, in a bid to make results more relevant.
Flight-sharing platform Apin.com secures RMB 120 million
01/04/2017
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6:14:36 PM
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Hangzhou-based flight-sharing platform Apin.com announced on January 3rd it has secured RMB 120 million in its series B funding round.
Shiji acquires majority stake in guest intelligence ReviewPro for EUR 26.36 million
01/16/2017
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6:23:22 PM
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Shiji, a Chinese hotel information company partially owned by Alibaba, acquired a 79.47% stake in Spain-based hotel review company ReviewPro for EUR 26.36 million.
What now for chatbots in travel?
01/05/2017
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2:22:02 PM
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Chatbots represent the next seismic shift that will evolve not only the travel booking process but also the customer service experience for decades to come.
Sabre Labs specifies emerging travel techs in 2017
12/12/2016
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5:59:23 PM
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Sabre identified three major tech trends that will have the greatest impact on travel in 2017: connected intelligence, conversational interfaces, digital reality.
Uber buys Geometric Intelligence, launches AI lab
12/07/2016
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10:04:10 AM
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Car-hailing giant Uber is trying to beef up its data science credentials with the acquisition of US-based AI startup Geometric Intelligence.
Ctrip takes a big step in pursuit of going global
11/27/2016
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9:50:20 AM
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Drifting away from intense competition in the domestic OTA market, Ctrip seems to have come a long way in a span of 18 months. The decision to acquire Skyscanner means Ctrip isn’t just a single market player anymore.
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