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Search results for “Customer Intelligence”
A revenue management perspective on 2017 and the coming year
12/26/2017
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4:49:26 PM
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The boundaries get blurred as hotels build up loyalty to compete with distuibution, and OTAs invest in guest experience technology and morph into platform providers for the long tail of hotels.
AI provider Babel Technology raises $4.5 million, valued at $45 million
12/22/2017
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2:06:27 PM
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Babel Technology, a high-tech company that aims at providing interpretation across languages with artificial intelligence, has raised RMB 30 million (around $4.5 million).
Key to targeting “second wallet” – ascertain the style of travel
11/13/2017
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10:29:42 AM
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A layer of intelligence that can ascertain an individual or a family’s way of travelling or intent is key to monetising the traffic. This is a key reason why Ctrip has chosen to acquire the US-based Trip.com.
Making travel simpler, cheaper – how’s the innovation coming along?
12/19/2017
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2:08:43 PM
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Disruption of flight booking doesn’t come out of the blue. It’s a process.
ChinaTravelNews annual roundup: Major events of year 2017
12/18/2017
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2:15:13 PM
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In 2017, the World Tourism Alliance was set up, ITB debuted in Shanghai, China banned tours to S. Korea, Priceline invested in Meituan to compete with Ctrip, and local home-sharing is on the rise while Airbnb is slow to localize...
How Air Canada uses AI to improve customer relationships
11/24/2017
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5:01:31 PM
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Air Canada has lately been making bold leaps forward on mobile and artificial intelligence with applications aimed to refine the airline’s customer relationships.
Google's future travel on new consumer behavior and voice search
11/15/2017
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5:31:12 PM
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As tech’s effect on consumer behavior continues to evolve, so must companies' operational strategies. Customers’ rising expectations should be met at every point of the purchase journey.
Ctrip leads AI and big data study for superior travel experience
10/26/2017
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3:59:40 PM
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Ctrip studies 50TB data generated daily by its 300 million users to understand demographics, customer demands and travel behavior, strengthening capabilities in AI, big data and intelligent hardware.
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