North American airlines respond over social much faster than European and Middle Eastern airlines, but for the complete response to customers, North American airlines are lagged behind.
Products such as autonomous store platform, smart shower, multiview projector system, light-changing panels...are able to help hotels offer a smarter and more personalized experience.
With local services, mobile payment, smart room, chatbot...AccorHotels has deeply looked at strategies and taken actions in respect to personalized lodging experience.
Though new boutique rental startups such as Sonder and Parallel Travel with have seen growth, they are still in a "thin line".
This will be Snaptrip’s first time working with individual homeowners.
TripAdvisor is to make a fundamental shift from being organized by function to being organized by business units.
The best advice for airlines may be: step back, consider the big picture, and let the customer be your guide.
If the hotel “book direct” battle turns into a legitimate pricing war, hotel brands and hotel owners have a considerably worse downside than OTAs, by more than a factor of 2x.
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