Caravelo, as the business is now known, has pivoted since its launch, hence the rebrand. It started out as an seat reseller – helping passengers with non-refundable tickets to give the seats back to the airline in exchange for a partial refund, allowing the airline to resell the seat.
But over the years it added new products such as “Upgrade” and “Extra Seat.” The former allows ticket holders to bid for an upgrade on the booked flight while the latter alerts passengers to an available adjacent seat.
It also has a product which helps airlines automate refunds. It has six airlines signed up – Eurowings and Germanwings in Europe, Saudia in the Middle East and Scoot, NokScoot and Firefly in Asia-Pacific.
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