Ratings now cut both ways, so don’t sass your Uber driver
People routinely use the Internet to review services from plumbers to hairdressers. Now the tables are turned.
Companies are rating their customers, shunning those who do not make the grade.
Hussein Kanji insists he is not a bad Uber passenger.
“I’ve asked drivers to turn up or down heat, to not play music loudly, or to roll up windows,” Mr. Kanji, a London venture capitalist, said. “I can’t imagine why they would lower my passenger score.”