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Expedia collaborates with hotels to counter negative guest reviews

01/14/2015| 11:06:54 PM| 中文

Expedia is offering hoteliers a tool designed to head off negative reviews that could be posted on Expedia sites and elsewhere.

Expedia.com over the years has built up a substantial collection of verified hotel reviews from guests who booked a stay through the online travel agency, and now it is offering hoteliers a tool designed to head off negative reviews that could be posted on Expedia sites and elsewhere.

After guests arrive at a hotel they receive an email or app notification asking them three questions: “How was your check in?;” “How is your room?” and “Are you happy with the location?”

The new mobile-oriented Real Time Feedback tool, which Expedia touts as a response to hoteliers “who wanted more support in securing positive hotel reviews,” enables guests to reply to these questions with answers such as “I didn’t have towels in my room.”

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TAGS: Expedia | hotel review | TripAdvisor
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