The National Tourism Administration of China (CNTA) is exerting quality control on overseas service suppliers for China’s outbound travelers with the implementation of the “Qualification and Evaluation Criteria for the China Outbound Tourism Quality Service Certification” scheme (QSC) that requires overseas suppliers to undergo QSC certification.
This certification is based on a strict evaluation system with criteria that covers service capabilities, operational integrity, the availability of Chinese-language service and other facilitating services. Suppliers to be evaluated include overseas travel companies, hotels, retailers, attractions and eateries. So far, 121 suppliers in 20 countries and regions have received QSC certification.
The number of Chinese outbound tourists exceeded 100 million trips last year and has been continually increasing in recent years. The introduction of the QSC certification will help outbound travelers identify quality products offered by overseas suppliers and add greater customer safeguards, while enable Chinese tour operators to identify quality overseas providers as service suppliers.(Translation by David)
