How to avoid negative online reviews from hotel guests by being great offline
In the hotel industry, no matter how much you are on top of your game, and how hard you try, sometimes things simply do not go as planned.
No worries, it is natural that mistakes or mishaps happen from time to time.
The question is what are you doing about it?
How are you handling the situation to avoid getting a negative review online. You need a good hotel reputation management plan to deal with such situtations.