Majority of Fliers Use In-Flight Wi-Fi For Entertainment and Personal Use, Not Work
As in-flight Wi-Fi becomes much more pervasive, passenger adoption of it is increasing.
But user habits are still to be studied and defined. We decided to ask U.S. in-flight Wi-Fi users about their habits and patterns of usage to better understand how they use it.
Using Google Consumer Surveys, we asked U.S. users a series of questions. Starting with the qualifying question, “Have you used Wi-Fi on an airline before?” we then drilled down to why those who answered “yes” used it: for work, for entertainment, or for communicating.
We came up with an interesting result: The majority of American users of in-flight Wi-Fi cite entertainment and personal communications as their primary use case for it, while a significant minority say it is mainly for business use.