Travelers will smile about service, but are irate over internet
Service shines while satisfaction with hotel internet/wifi continued its downward spiral.
Like millions of others, I traveled to see my family for the holidays. While on the road, I ended up staying in a hotel in St Louis for a few days.
The hotel was beautiful; the lobby was nicely decorated for Christmas, the staff was incredibly friendly and helpful, the room was bright, clean and big.
However, upon my departure, I gave the hotel a mediocre review.
Read full story at: http://www.tnooz.com/article/trustyou-travelers-smile-service-irate-internet/