Participating properties, which offered the surveys online, were “best in class,” having achieved a 4.6 or greater “star rating.”
The key findings from the customer surveys:
• Excellent overall satisfaction drives repeat guests & WOM/recommendation
Read full story at: http://www.tnooz.com/2013/05/28/news/uk-luxury-hotel-benchmarking-report-identifies-key-business-drivers/
