Amadeus finds disgruntled business travellers in state of the nation study
66% of business travellers are now able to book through a corporate tool but just over a third (34%) are able to book via mobile or tablet.
Amadeus has been taking the pulse of the business travel community to try to establish a more touchy-feely relationship between travellers and travel managers while still balancing the needs of the business and the traveller’s own priorities.
The global distribution giant is urging managers to reach out and get feedback more often as well as add value by pushing more of the simple point-to-point trips online and freeing themselves up for complex itineraries and cost saving via analysis of behavioral patterns.
Headlines findings are: