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Digital check-in enhances guest satisfaction

01/16/2013| 10:31:12 AM| 中文

Some brands have identified the ability to give guests choices during the check-in process as one way to improve guest satisfaction, but there is some question as to whether or not the implementation of these tools actually is more efficient for the guest.

Homewood Suites’ online platform allows guests to select their guestrooms prior to arrival.

REPORT FROM THE U.S.—As new technologies emerge and evolve within the hotel industry, hoteliers continue to analyze which tools will effectively increase guest satisfaction.

Some brands have identified the ability to give guests choices during the check-in process as one way to do that, but there is some question as to whether or not the implementation of these tools actually is more efficient for the guest.

Read full story at: http://www.hotelnewsnow.com/articles.aspx/9692/Digital-check-in-enhances-guest-satisfaction

TAGS: IHG | Hilton | customer experience
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