It was like a breath of fresh air and a punch in the face all at the same time, if that’s possible.
This was the moment when Brian Chesky, co-founder and CEO of Airbnb, started into the final minute of his keynote at the PhoCusWright Conference last November in front of nearly 1,500 travel executives and entrepreneurs.
This audience is arguably one of the most ego-filled and experience-heavy of any in the industry, and is a tough crowd for sentiments that can be easily brushed off with an eye-roll or a wave of the “welcome to the big leagues, rookie” hand of tenured travel industry indifference.
Read full story at: http://www.tnooz.com/2013/01/09/news/the-travel-industry-can-be-absurd-so-dont-add-to-the-suck-factor-do-something-crazy-instead/
