The travel industry can be absurd, so don’t add to the suck factor – do something crazy instead
Airbnb is the single most brilliant example startups have set by infiltrating travel industry – their willingness to ask questions shamelessly and listen closely to every word in every answer seems like such an obviously valuable task to even the most mediocre entrepreneur.
It was like a breath of fresh air and a punch in the face all at the same time, if that’s possible.
This was the moment when Brian Chesky, co-founder and CEO of Airbnb, started into the final minute of his keynote at the PhoCusWright Conference last November in front of nearly 1,500 travel executives and entrepreneurs.
This audience is arguably one of the most ego-filled and experience-heavy of any in the industry, and is a tough crowd for sentiments that can be easily brushed off with an eye-roll or a wave of the “welcome to the big leagues, rookie” hand of tenured travel industry indifference.