Top hotel guest rants and raves in 2012, based on survey of 1 million comments
Hotels should win guests over with service, provide good meals to make a difference and deliver on the room expectations they set.
NB: This is a guest article by Margaret Ady, director of marketing at TrustYou.
Whether they love it or loathe it, your guests are talking about you, and it’s not behind your back.
Millions of people every year take to review and social media sites to compliment or complain about their travel experiences.
Read full story at: http://www.tnooz.com/2012/11/02/how-to/2012-traveler-rants-raves/