Booking.com says it isn’t harming hotel owners by putting canceled rooms up for resale
Booking.com has lately been adjusting its practices in ways that have raised concerns with some hotel owners.
Booking.com has no reservations about its new re-sale practice for canceled rooms.
Since the start of this year, Booking.com has implemented a function, market by market, that changes what happens when a customer cancels a hotel reservation. Now the online travel agency (OTA) automatically takes the canceled room and returns it to the pool of inventory on its site.
The billion-dollar, Priceline-owned, Amsterdam-based OTA considers this change to be a service, not a power grab. Many smaller properties do not have the capacity (or even the interest) to access Booking.com’s extranet daily. So they were not immediately responding to room cancelations.