For all the rush to provide on-board wifi services on aircraft and within airports, it appears a vast majority of consumers are not particularly happy with the service they get.
A study of over 600 business travellers found that just 28% are pleased with the wifi services on aircraft (no breakdown by airline, alas), while just under a third (32%) had the same positive sentiment toward their experiences with wifi in airports.
So it appears the majority of travellers want a better service in airports and on aircraft, but enthusiasm for some of the tools is not reaching overwhelming levels. Yet.
