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Airlines must up their game: only a quarter of passengers satisfied with on-board wifi

07/26/2012| 8:39:18 AM| 中文

A study of over 600 business travellers found that just 28% are pleased with the wifi services on aircraft, while just under a third (32%) had the same positive sentiment toward their experiences with wifi in airports.

For all the rush to provide on-board wifi services on aircraft and within airports, it appears a vast majority of consumers are not particularly happy with the service they get.

A study of over 600 business travellers found that just 28% are pleased with the wifi services on aircraft (no breakdown by airline, alas), while just under a third (32%) had the same positive sentiment toward their experiences with wifi in airports.
 
So it appears the majority of travellers want a better service in airports and on aircraft, but enthusiasm for some of the tools is not reaching overwhelming levels. Yet.
 
Read full story at: http://www.tnooz.com/2012/07/23/news/airlines-must-up-their-game-only-a-quarter-of-passengers-satisfied-with-on-board-wifi/
TAGS: inflight services | inflight Wi-Fi
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