Are large hotel chains on the back foot when it comes to providing technology for guests?
Large hotel chains fail to provide high quality in-room travel tech, but independent/boutique hotels better match their guest’s requirements by focusing on overall “experience” of a stay.
NB: This is a guest article by Bill Rogers, owner of Glass on Glasshouse, based in Glass House Mountains, Queensland, Australia.
For many years all that people wanted when they went on holiday was a comfortable bed in a nice, quiet, reasonably-priced place that was well located for whatever it was they wanted to do whilst relaxing.
Everything else was just window dressing: the pillow menus, concierge, gym, spa, restaurants, electronic door locks, glass-fronted elevators – nice, but not really essential.