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Are large hotel chains on the back foot when it comes to providing technology for guests?

06/14/2012| 10:20:38 AM| 中文

Large hotel chains fail to provide high quality in-room travel tech, but independent/boutique hotels better match their guest’s requirements by focusing on overall “experience” of a stay.

NB: This is a guest article by Bill Rogers, owner of Glass on Glasshouse, based in Glass House Mountains, Queensland, Australia.

For many years all that people wanted when they went on holiday was a comfortable bed in a nice, quiet, reasonably-priced place that was well located for whatever it was they wanted to do whilst relaxing.

Everything else was just window dressing: the pillow menus, concierge, gym, spa, restaurants, electronic door locks, glass-fronted elevators – nice, but not really essential.

Read full story at: http://www.tnooz.com/2012/06/12/news/are-large-hotel-chains-on-the-back-foot-when-it-comes-to-providing-technology-for-guests/

TAGS: hotel technology | independent hotels
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