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Checking In? Hidden Ways Hotels Court Guests Faster

04/18/2012| 10:09:19 AM| 中文

Hotels are amping up their efforts to make a good first impression. The goal: Dazzle guests during the first, crucial 15 minutes of their stay—or at least avoid annoying them.

Hotels are amping up their efforts to make a good first impression.

The goal: Dazzle guests during the first, crucial 15 minutes of their stay—or at least avoid annoying them.

Some hotels train front-desk employees to glean information during check-in chitchat that they can later use to impress guests. (Sending complimentary cups of tea to people who say they have a cold, perhaps.)

Read full story at: http://online.wsj.com/article/SB10001424052702304356604577337671375500872.html?mod=dist_smartbrief

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