TripAdvisor launches rating display, suspends it after five days amid complaints from hotels
TripAdvisor has temporarily removed a new rating system from product pages after scores of complaints this week.
The wheels move fast at TripAdvisor – sometimes. The user review giant has temporarily removed a new rating system from product pages after scores of complaints this week.
TripAdvisor has been collecting ratings for hotels and other products such as activities, restaurants and attractions since November last year, a process where users could simply score a property on a scale of one to five, without leaving an actual review.
The site officially started showing the ratings against products earlier this week, but an outpouring of negative comments about its launch on forums and the hotel management centre intranet has led to it suspending the feature.