Technology enables service. That’s the idea, anyway. In the hotel industry, thousands of companies worldwide provide hundreds of software applications to help hotels and hotel companies manage operations to provide better guest service.
But which technology or use of technology really provides strategic value for a hotel or hotel company?
The answer depends on many factors, but a group of hospitality associations has identified three key technology issues that are having, and will continue to have, a direct strategic impact on the hospitality industry:
Read full story at: http://www.tnooz.com/2011/10/07/news/what-are-the-three-big-technology-issues-for-the-hotel-industry/