Travelport is introducing a suite of new tools for users of its Galileo travel agency desktop, aimed at boosting efficiency as well as some useful features for when agencies change GDS.
The Smartpoint App sits on top of the existing Galileo desktop and gives retail and call centre agents additional functionality by combining key-stroke commands with mouse-click functionality, something which could not be carried out on the existing platform.
Travelport reckons combining the older (and well-liked) cryptic commands with mouse tools can reduce call handling times and the number of keystrokes by 15%, and even over 70% when simple searches for best fare are carried out.
Read full story at: http://www.tnooz.com/2011/08/10/news/travelport-unveils-agency-desktop-upgrade-converts-other-gds-languages/
