Ground agents in airports are to be armed with a mobile service allowing them to better assist passengers when luggage goes astray.
The service is an extension of the existing WorldTracer system provided by SITA, is backed by global aviation organisation IATA and uses flight data from Innovata.
While more than 450 airlines and ground staff use the existing WorldTracer at 2,200 airports around the world for baggage tracing, WorldTracerWeb Mobile will boost efforts further by placing the hard data as to potential whereabouts of a lost item in the hands of agents in baggage halls and elsewhere around an airport.
Read full story at: http://www.tnooz.com/2011/06/07/news/airport-handlers-to-be-armed-with-mobile-luggage-tracking-tools/
