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US government delivers transparent warning to GDSs and online travel agencies

02/17/2011| 9:39:18 AM| 中文

The U.S. Department of Transportation wrote a “display bias” letter to major global distribution systems and online travel agencies, warning them “not to engage in undisclosed display bias.”

The U.S. Department of Transportation wrote a “display bias” letter to major global distribution systems and online travel agencies, warning them “not to engage in undisclosed display bias.”

Without naming names, it’s clear that Sabre’s decision to bias American Airlines’ flights in the GDS in early January 2011 and Expedia’s similar action on its websites in December 2010, before removing American’s flights altogether in a contract dispute the next month, prompted the letter.

Reading between the lines, Travelport’s decision to include an American Airlines surcharge in base fares in GDS screen displays outside the U.S. also raised eyebrows at the DOT.

Read the full story at:http://www.tnooz.com/2011/02/14/news/us-government-delivers-transparent-warning-to-gdss-and-online-travel-agencies/

TAGS: GDS | Travelport | Sabre | American Airlines
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