Many of the individual elements of the tech-led hotel are in place, but a hotel in Norway has joined all the dots together, creating a completely human-free experience.
Combining check-in/out and guest management software from France-based Ariane Systems with room door technology from OpenWays, visitors to the Comfort Xpress Hotel in Oslo will soon be able to complete their entire stay without ever speaking to a member of staff.
Once a customer has booked their stay over the web or call centre they can use their reference details to carry out a number of processes which effectively automate the entire process.
Before arrival at the hotel, similar to an airline check-in service, guests can notify the property of their arrival and complete passport registration for overseas guests, select a room and other services through Ariane’s system – a platform which is integrated with the hotel or chain’s back-end reservation platform.
Read the full story at:http://www.tnooz.com/2011/01/26/news/behold-the-human-free-fully-automated-hotel-stay/
