There’s a clear niche for business travelers who want both online and offline services, suggests a new study.
Business travelers prefer to book online but want 24-hour access to agents when they are on the road and need help, reports a survey by American Express (AEBT).
A majority feel services by an experienced and knowledgeable travel agent, and their travel agent having access to the most advanced technology, are the most important service available, AEBT says.
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