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Biz travelers want both online and personal help

12/07/2010| 5:52:19 PM| 中文

There’s a clear niche for business travelers who want both online and offline services, suggests a new study.

There’s a clear niche for business travelers who want both online and offline services, suggests a new study. 

Business travelers prefer to book online but want 24-hour access to agents when they are on the road and need help, reports a survey by American Express (AEBT).

A majority feel services by an experienced and knowledgeable travel agent, and their travel agent having access to the most advanced technology, are the most important service available, AEBT says.

Read the full story at: http://www.travelmole.com/stories/1145424.php

TAGS: business travel
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