American Airlines to charge agents a surcharge on Travelport bookings
As expected, Travelport blasted American’s surcharge actions and pledges continued actions to thwart the airline’s goals.
Here’s a statement from Gordon Wilson, president and CEO of Travelport GDS:
We note American Airline’s (AA) intention to impose additional charges for AA bookings made in certain international markets outside of the USA, where Travelport is being used as the GDS. Travelport does not condone this action. It is quite clear that as any additional charges by AA will effectively be borne by consumers, the true cost of booking AA will need to be shown to consumers at the point where a buying decision is made so that consumers can make an informed choice about which carrier to fly.