Were you more satisfied with the way the big online travel agencies - Expedia, Travelocity, Orbitz and Priceline - handled your hotel, vacation or airline bookings last year compared to 2008?
A new report by ForeSee Results, to be released today, suggests that the sites last year did a better job satisfying customers, and that Expedia did a slightly better job than the other three analyzed in the study.
The American Customer Satisfaction Index E-Commerce report analyzes customer satisfaction with three major, e-commerce groups: online travel, online brokerage and e-retail. To compile the scores, ForeSee analyzed the rankings of online retailers produced by the American Customer Satisfaction Index, a measurement created by the University of Michigan´s Ross School of Business launched 10 years ago.
Read the full story at :http://content.usatoday.com/communities/hotelcheckin/post/2010/02/travelocity-expedia-priceline-customer-satisfaction-scores/1
