A survey which may surprise many at the sharp end of usability and web design has found travel sites ranking behind only news and media sites for overall usability by consumers.
The poll by usability agency Webcredible of 1,000 consumers (around 40% US, 40% UK, 20% RotW) revealed just 9% found travel sites difficult to use, 2% behind news and media sites.
Languishing in last place were government and local authority websites with 34% of respondents slamming the sector’s range of websites for ease-of-use.
See the full story at http://www.tnooz.com/2010/01/20/news/travel-websites-second-to-media-companies-for-ease-of-use/