Travel agents are switching between an average of 12 applications and websites at any one time according to Travelport.
The company discovered that agents were using hotel, destination, weather and a host of other travel related sites and applications during focus groups and feedback from the seven partners piloting its Universal Desktop technology.
Travelport plans to move its Universal Desktop technology, which aims to aggregate the services agents need on one screen, into beta next April.
Read the full story at http://www.travolution.co.uk/articles/2009/10/09/2930/agents-use-12-sites-at-any-one-time-finds-travelport.html