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Travel websites lagging behind other sectors, finds survey

07/24/2009| 11:49:16 AM| 中文

23 July, 2009: A benchmark survey has shown the online travel industry is lagging behind other sectors when it comes to website engagement and customer service.

In the first eTravel Benchmark survey from online research specialist, eDigitalResearch, 18 ferry, cruise and airline websites were compared in seven key areas ranging from first impressions to the search and booking process.

See the full story at www.travelmole.com/stories/1137518.php
TAGS: online travel
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