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Major survey identifies consumer woes with travel websites

07/06/2009| 9:56:11 AM| 中文

03 July 2009: A global study of more than 1,300 online travellers has identified a number of frustrations with travel websites, with one-third identifying the lack of response to email queries as a major irritation.

The study was carried out by Frommer’s Unlimited and eDigitalResearch in March and April this year. More than half the respondents came from the UK.

See the full story at www.travolution.co.uk/articles/2009/07/03/2682/major-survey-identifies-consumer-woes-with-travel-websites.html
TAGS: online experience
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