ACTE survey: Business travel to India on hold for many companies
05 Dec 2008, ALEXANDRIA, VA – The terrorist attack in Mumbai will prompt short-term cancellations in business travel to India and Pakistan, and initiate long-term interest in hotel security and guest safety on the part of corporate consumers, according to a survey conducted by the Association of Corporate Travel Executives (ACTE).
Nearly half of the 134 international business travel managers who replied to the survey reported that their companies made extensive travel to the region; 48 percent indicated they were curtailing travel to India “until the situation became more settled.” Just seven percent claimed they were doing so indefinitely.
“This response is in keeping with a typical industry reaction,” said ACTE executive director Susan Gurley. “Subsequent research has revealed that the majority of travel managers with business in India simply want to make sure that their travellers will not get caught up in street demonstrations or public reprisals, should any occur.”
The survey also revealed that 78 percent of respondents would be seeking a review of their hotel contracts with a greater emphasis on security and guest safety. Fifty percent of this group said the extent of the review would depend on the region, while the remaining 28 percent would extend the review to all hotels. Twenty percent reported they were satisfied with the security of their hotel partners.
However, Gurley pointed out that the key word in the hotel industry is “hospitality,” and that business travellers do not want to feel as if they are staying in an armed camp. “Everyone wants enhanced security, but they also don’t want it evident,” she said.