Amadeus' Reservation Assistant a success in Asia Pacific
Monday, 11 August 2008: Amadeus announced earlier this week its consistent success in implementing its solution for spa management operations to over 30 top hotels across the Asia Pacific.
Named the Reservation Assistant, the technology allows hoteliers to manage reservations, package administration, therapist allocation, individual guest care and management services.
Hotels including Centara, Four Seasons, Hyatt International, Mövenpick, and Swissotel have installed this technology which includes 100 percent scalability and an integration option with the Property Management System (PMS) of a hotel.
“The Reservation Assistant has an impressive track record for enhancing the guest experience. As customer satisfaction is central to everything we do, we’re excited to implement the solution at our spas around South East Asia” said David Good, Vice President of Operations at Centara Hotels & Resorts.
“Operational management tools have been gaining significance as properties are looking to upgrade their management spa systems to lower operating costs, while increasing efficiency and guest satisfaction” said Bruno des Fontaines, Vice President, Hospitality Business Group, Amadeus Asia Pacific.
“With guest satisfaction being wholly inherent to the product offering, the Reservation Assistant provides a critical set of tools to meet the challenges of this rapidly expanding market”
He added that the Reservation Assistant has already gained significant presence throughout the Asia Pacific including Australia, China, Dubai, Japan, Korea, Kuwait, Maldives, New Zealand, Singapore and Thailand.