Czech Airlines' Services Considered Some of the Best by Star Alliance Members
Friday, 8 August 2008：According to a recent satisfaction survey which rated the services of the SkyTeam Alliance of airlines Czech Airlines’ services were considered some of the best.
Nearly 28,000 passengers participated in the survey which took place between October 2007 and March 2008.
Of the ten airlines rated, Czech Airlines received the highest rating for the services of its contact centre and also for the quality of its in-flight services.
“We very much value this primacy. Our Contact Centre handles calls from clients on dozens of foreign markets. Last year, we equipped our Contact Centre with modern technologies in cooperation with Hewlett-Packard. This, in combination with highly qualified staff, allows us to quickly and efficiently respond to all of the requests with which our passengers approach us,” said Czech Airlines’ Vice-President for Sales, Petr ?ehák, in commenting on the success.
“In 2007, we handled nearly 470,000 incoming calls, which is 15 percent more than in 2006. In the first six months of this year alone, we have processed nearly 400,000 contacts, which represents a 10 percent year-on-year growth,” added Kate?ina Dlouhá, Director of the Czech Airlines Contact Centre.
Czech Airlines also ranked best in the category of in-flight services for Business Class clients on its long-haul flights, passing all nine other SkyTeam members.
The airline won 2nd place in the same category in Economy Class. On short- and medium-haul flights, the satisfaction of Business Class clients brought it 4th place, and the opinions of Economy Class passengers 3rd place.
In an overall rating of passenger satisfaction with the quality of on the ground and in-flight services, Czech Airlines also ranked among the best. The satisfaction of clients in Economy Class and Business Class on long-haul flights brought it 2nd place and 4th place respectively.
According to the same criteria on short- and medium-haul flights, Czech Airlines ranked 3rd in Economy Class and 4th in Business Class. In both of these categories, Korean Air came first.
The survey also rated the airport services provided by the individual SkyTeam member airlines at their bases. Of 17 airports, Prague Ruzyně Airport came 5th, with South Korean Seoul taking the top prize. In general, passengers most valued the service at check-in desks as well as the expediency and speed of check-in itself. The level of language skills and the warm approach of the staff were also rated positively.
Presently, the SkyTeam Alliance associates 11 member airlines and 3 associated members. The 2007/2008 winter season satisfaction survey was carried out among 10 members - Aeroflot, AeroMexico, Czech Airlines, Alitalia, Delta, Air France, Continental, KLM, Northwest, and Korean Air.
Airline services were divided into 21 categories. Czech Airlines results rated it amongst the most successful airlines in the SkyTeam as the airline ranked between 1st and 6th place in every category.