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Flight change functionality introduced on Continental's site

09/05/2007| 9:53:00 AM| 中文

Continental Airlines has implemented a new functionality at continental.com that allows customers to change flights online. (9/3/2007)

Continental Airlines has implemented a new functionality at continental.com that allows customers to change flights online. (9/3/2007)

Customers whose flights may be impacted by disruptions, such as severe weather, now have the option of going to continental.com to change their flights in addition to contacting a Continental reservations agent or their travel agent.

The new system allows Continental to make real-time updates to re-accommodation policies and recognises when it is appropriate to waive change fees or additional fare collections.

“Customers want to be in control of their travel experience,” said Martin Hand, VP - reservations and sales resources. “This is another step toward empowering our customers with the latest technology to make changes effortlessly when the need arises.”
TAGS: Continental Airlines | continental.com
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