In-room technology – what guests and managers think is important
Hotel tech provider ADB recently found that perceptions of what in-room technology should be and how far it should cater to the needs of the guest are different between the guest and the hoteliers.
Hotels now understand that it appears guests see getting a decent (hopefully free) wifi connection as important as having clean towels and bedding.
Yet despite so much of a guest’s entertainment and connection to the outside world coming from using their devices, in-room technology still has a role to play.
But, interestingly, perceptions of what that in-room technology should be and how far it should cater to the needs of the guest are reasonably different between the guest and the hotel bosses.
Hotel tech provider ADB recently carried out a major study into those differences between in-room technology services that are provided by hotels and what guests actually want.
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